Member Support

FirstEnroll is passionate about streamlining the complexities of health insurance administration for members. We're a licensed 3rd Party Administrator that provides TPA benefits that go beyond just billing. We offer a comprehensive suite of services designed to facilitate post enrollment support.

FirstEnroll TPA Services for Members

Simplify Enrollment & Billing
Eliminate the headaches of enrollment and billing with our user-friendly platform and expert support.
Optimize with Premium Products
Tailor your offerings with our innovative premium products, designed to meet diverse client needs.
Fulfillment of Member ID Cards
Easily accessible identification cards are included with each of our plans, ensuring seamless service and verification for members.
Enhance Service with Dedicated Support
Providing dedicated support - to both agents and members - ensuring smooth operations and timely assistance at every step.

Your Dedicated Health
Insurance Support Team

Having reliable support when it comes to your health insurance makes all the difference. FirstEnroll is not just another support team - we're former agents who've walked in your shoes. We built our around the idea that every question deserves a genuine answer, and every medical care problem needs a credible solution, not a runaround.

Support That Actually Gets It

When you call FirstEnroll, you're talking to people who understand both sides of health insurance. As a Third-Party Administrator born from agency experience, we know the challenges you face because we've faced them too. Our team brings industry expertise and a "make it happen" attitude to every interaction, ensuring you get the help you need, when you need it — no phone trees, no scripts, just real solutions.

Experience That Makes A Difference

We don't just provide support - we provide clarity. Built for agents by agents, FirstEnroll brings insider knowledge to every conversation. Whether you're an agent growing your business or a member navigating your health coverage, our team turns health insurance headaches into solutions, questions into answers, and confusion into confidence.

Why do licensed health insurance agents trust our support team? Because we've been in your shoes. Our first-hand experience means we can spot potential issues before they arise, anticipate your needs before you ask, and keep your insurance journey smooth and successful. No more going in circles — just straight answers and real health insurance help from people who get it.

Real Help for Real People — Member Support that Works

Lost in health insurance paperwork? We've got your back. We get it — health insurance can feel like a maze. That's why our support team does things differently. Whether you need help with payments, benefits, or claims, we're here to turn confusion into clarity and problems into solutions.
Billings and Payments Made Simple and Seamless
Sick and tired of billing headaches? Our team makes the financial side of health insurance straightforward and stress-free. We handle everything from premium payments to past-due fixes, keeping your health coverage on track.

FirstEnroll will help:
Process payments your way — no hassle, no confusion. 
Keep your schedule clear with payment reminders. 
Update payment info easily without the runaround. 
Resolve past-due issues fast with caring, professional help. 
Quickly direct you to the right team for any inquiries or support needs.
ID Cards & Documents When You Need Them
Need your ID card urgently? We've got you covered. Access your documents instantly or get replacements fast — because waiting for important documents from your health insurance company isn't an option.

Get access to conveniences: 
Download digital ID cards instantly through our portal. 
Get physical cards shipped quickly when you need them. 
Access temporary IDs right away so you're never stuck. 
View all your plan docs online anytime, anywhere. 
Get coverage verification letters fast when providers need proof.
Benefits Navigation That Makes Sense
Health insurance can be complex, but you’re not on your own. You can rest assured that FirstEnroll will point you in the right direction—connecting you with your licensed agent for personalized support.

You can expect to:
Be connected to the right person for answers about your coverage. 
Understand who to contact for benefit-related questions.
Find the right resources to identify in-network providers that fit your needs.
Receive guidance for coverage periods and key policy dates.
Navigate your plan with more clarity and less confusion.
Claims support that has your back
Claims can be confusing—but you don’t have to figure it out alone. FirstEnroll is here to guide you every step of the way by helping you understand how to file, what documents are needed, and where to go for support.

You’ll be able to:
Get clear with guidance and directions on how to start a claim.
Know which forms and documents to gather and submit. 
Avoid the common missteps that cause avoidable delays. 
Feel more confident navigating appeals with the right resources. 
Get your questions addressed by the right resource.
Enrollment Support That Keeps You on Track
From initial sign-up to renewal, Firstenroll is here to guide you through the enrollment process — without the confusion. We help you stay organized and connected to the right resources.

With Firstenroll, you can:
Get help understanding the enrollment process so you can enroll with confidence.
Be connected to a licensed agent when choosing or changing plans. 
Easily report qualifying life events and make updates. 
Receive timely reminders to stay ahead of renewals. 
Ensure your coverage information stays up to date so that there are no disruptions.

Would You Like
More Information?

Contact Us

Frequently Asked Questions

What training and resources do you provide?
How do I get a new health insurance ID card?
How quickly can I get help with my health insurance questions?
We are here to assist.
Contact us by phone or email.
FirstEnroll is a licensed, Third-Party Administrator for billing, the collection, and the remitting of insurance premiums. We are not a marketing company, nor an insurance agency and we do not solicit or sell insurance or any other product.
© FirstEnroll LLC. All rights reserved.

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CONTACT

Corporate:
(732) 440-8600
info@firstenroll.com

Agent:
(732) 440-8600
agents@firstenroll.com

Member:

(732) 876-9733
members@firstenroll.com